Business and Financial News

The new rules mean that mobile phone networks must halve the amount of time it takes them to provide a customer with their PAC code.

The PAC code is the code required to transfer a mobile number from one provider to another.
Ofgem has ruled that this code must now be made available immediately over the phone or within two hours by text message.

Therefore, customers will be able to change their number within one working day rather than two.

Ernest Doku, technology expert at uSwitch, comments: “Ofcom’s decision places the power back into consumers’ hands, putting them in a much stronger position to move networks and save money on their mobile.

“This move is long overdue and finally puts the UK on a level playing field with the rest of Europe.

“The process of keeping your phone number when you switch networks has been extremely cumbersome until now and has been a major barrier to switching.

“In fact over 18 million have never switched mobile phone network with many concerned about losing their phone number.

“Mobile numbers are as important as home addresses these days.

“Anyone who has lost their phone will know what a hassle it is to contact everyone you know with your new number – so of course people want to keep their number when they switch.”

More may be tempted to switch mobile providers in search of a better deal, said Doku: “At a time when household finances are stretched to the limit, it’s more important than ever for consumers to make sure that they are getting the best deal – be it on food, fuel or their phone bills.

“From today it should be far simpler to pick an attractive deal and switch to it without the dread of having to communicate a new number to all your friends and family.”